Privacy Policy

Dated: 24 May 2018

The following statement is important and should be read carefully.

Background
This statement summarises how Intellect Automation International Pty Ltd (‘we’, ‘us’, ‘the Company’) collects, uses and manages personal and corporate information associated with the operation of this website (‘site’, ‘website’) and with your use of Dashflow™ (‘app’, ‘the software’) and other software products fo the Company.

We use this information to provide, maintain, protect, improve and develop our services and software. We are also concerned to protect the rights and property of the Company and of our users (‘you’, ‘firms’) We are dedicated to safeguarding and preserving your privacy when you visit our site, use our software or communicate electronically with us.

If we wish to use or share information in some different or specific way that lies outside this policy, we will ask your consent prior to such use.

This Privacy Policy, together with our Terms and Conditions of Use for the website and the EULA (End User License Agreement) for our software provides an explanation as to what happens to any personal and corporate data including intellectual property that you provide to us or that we collect from you.

We regularly review this Policy and may update it from time to time so please check this Policy regularly. Any major changes will be notified to you via the email address that you have provided when registering (‘signing on’) or via notification popups sent directly to your mobile device. If you have any specific concerns, please contact us.

Personal Data & GDPR

The EU General Data Protection Regulation (GDPR) which is in force from 25 May 2018 imposes a variety of responsibilities upon us in relation to collecting, using, disclosing, sharing, retaining and deleting data which we are committed to fulfil.

Under GDPR, the Company is a “controller” of your information and in the normal course of its operations it necessarily uses “processors” of your information.

Many issues relevant to GDPR appear in what follows. However, we wish to reaffirm the following:
We do not collect confidential commercial data input into our software or generated by the software.
We never disclose, supply or sell personal or corporate data to third parties.
Wherever personal data is directly under our control, it is stored behind firewalls and encrypted. Physical security precautions are also in place to protect hardware.
By becoming a customer or by completing website forms, you explicitly consent to allow us to transfer your contact information or contact information of staff employed by you to our processors as appropriate, to store this personal information in servers belonging to our processors, to accept marketing and/or product information emails from us or our processors, and to allow the Company to track interactions for business support and customer relationship purposes.
We actively check and expect that all processors of personal data that we collect have taken their GDPR responsibilities seriously and have formally indicated their compliance. We have agreed changes in their Terms and Conditions and Privacy Policies. These processors periodically change, but they currently include: Mailchimp, Google (Firebase), Apple, Digital Ocean, Insightly, Hubspot, Instabug. Any new processors will be similarly checked.

We use Clicky.com to log and analyze the traffic to our web site. You may review Clicky’s privacy policy here. On our sites, we log “personal data” as follows for the stated legitimate purposes: a “Unique ID” tracking cookie to identify unique visitors, your IP address for security and fraud prevention, and your username to help us to analyze visitor behavior and assist with customer service needs.

If you are a customer, our portal collects and stores information that you willingly provide and that is necessary to service you as a customer. This includes personal details (e.g. email addresses) of staff in your employ.

All persons who have engaged with us directly in any form or been engaged indirectly via their firm have certain essential rights that we respect:
The right to be forgotten
The right to object to inclusion in our database
The right to rectification of specific details that we hold
The right to get access to data that is being held on the person.
Any person may contact us about details we may hold and make requests in relation to the above rights, and we will fulfil these requests promptly, normally within 10 business days. You may remove yourself from our mailing list at every mailout by clicking the “Unsubscribe” link.

Information You Provide
When you access the site or purchase and use the software you necessarily provide information that we may collect. We may also specifically ask for personal information from you (like your email address) that you voluntarily provide either as part of the registration process or subsequently via communications with you.

You also provide information as part of your various other interactions with the site and software. This includes:
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. Details of your use of the software that are required by your firm or business for its own purposes including but not limited to frequency of use, type of use, data sharing and various organizational and deal parameters.
Information that you provide to us for any reason by filling in forms or sending in emails or using other communication means in order to give feedback or request support either from the app or via the website or by direct contact.
Information that you contribute via posting comments to webpages or on any forums or similar systems, and via other features and services of the site.
On accessing site services, our server facility automatically logs your request, your interactions, your Internet Protocol address, your browser type and language, the date and time of your request. In the same way, on accessing the software, our server facility automatically recognizes your login and authentication details, dates and times, your entry to the app, and your activation of events.
Our software may include location-enabled services such as property identification or search. If you use those services, then we may receive information about your actual location.

When you request specific support for a software issue, device information may be sent to us to assist in diagnosing the issue that is concerning you; and when you communicate directly with us, we may collect and maintain information associated with that communication, such as a different email address, your phone number, date and time of the message, your carrier.

Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. Unless you specifically opt out or object, this information may be used:
to send news, information about our activities and general promotional material which we believe may be useful to you;
to provide you with information that you either request or expect from us in relation to your business needs including software developments and further offerings or services;
to meet any other informal or formal commitments to you;
to notify you about any changes to our software products or website, such as improvements or changes, that may affect your use of either;
to monitor who is accessing the web site or app or using services offered on the web site or app; and
to profile the type of people interacting with our services.
We will not send you information from third parties or give third parties your email address. Should the site develop relationships with third parties, you would have to explicitly consent to receive such information before it would be sent to you.

We do not reveal information about identifiable individuals or firms or properties to third parties. However we may, in the future, provide them with aggregate statistical information in such a way that ensures anonymity.

All regular emails and newsletters from this site allow you to opt out of further mailings. You may still receive some irregular emails from us that you may ignore if you choose to do so.

If you have any specific requests in regard to the use of your personal or corporate information, you can email us about these. If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information to third parties if:
we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions;
we believe that the use or disclosure is reasonably necessary to attempt to protect against or prevent actual or potential fraud or unauthorised communications or transactions;
we believe it is reasonably necessary to investigate a breach of security or fraud which has already taken place;
we are required by law to disclose the information.

We will preserve the content of any email you send us if we believe we have the legal requirement to do so. Your email message contents may be monitored by us for trouble-shooting or maintenance purposes or if any form of email abuse is suspected.

You will allow us to use the name and logo of your firm in marketing communications and materials in accordance with your corporate trademark guidelines and policies. We will seek permission for any specific publicity use that goes beyond a simple reference.

Use of “Cookies”
When you visit the website, we may send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. Cookies help us monitor traffic patterns and serve you more efficiently if you revisit the site.

Where used, these cookies are downloaded to your computer automatically. They are stored by your browser software on the hard drive of your computer. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Cookies are commonly used to facilitate secure website connections via a unique user name and password, so that you can access services that are in password protected areas of a site. They also may be used to facilitate automatic log-in (you can save your own user name and password so you don’t have to re-enter it each time you visit). Cookies are used to authenticate website users and keep track of the user session and in relation to any transactions.

Cookies also help us to refine and enhance the registration process and are used to add features that personalize and customize the site for you. Cookies also help us to assist you with any problems with your use of this Site. This kind of information may include the web browser you use, the type of computer, the operating system, the internet service providers, and other similar information.

If we gather information about your computer, such information will not identify personal details: it is statistical data about our visitors and their use of our site. We use your computer’s IP address to help diagnose problems with our server and to administer our website. Your IP address may be used to help identify you and to gather non-personal information to help us better serve you if you revisit the site.

At present there are no advertisers or third parties importing content onto the website. However, if these arrive, they may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on their presence on our website. Again, you can set your browser to warn you of such cookies and you may decline to accept them without affecting your use of the website.

Commitment to Data Security
All information that we collect (including personal contact details and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including where appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We take significant measures to protect the database containing your personally or corporately identifiable information from access by unauthorized people. Only specifically authorized employees who need to know that information and who have agreed to keep information secure and confidential have access to this information. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
It is your responsibility to ensure that any of your authentication details are kept secure to prevent unauthorized access to your account.

Storing Your Data
Your information may be processed in various countries, possibly outside your own.

We may transfer data that we collect from you to locations anywhere in the world for efficient, secure cost-effective processing and storing. Staff in these locations may be engaged in the processing or managing of your interactions with the Company, including the provision of support services. By submitting your personal and corporate data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions you enter on our site will be encrypted to ensure its safety. Nevertheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Sharing with Third Parties
We may provide your information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing it on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We will not sell or otherwise provide your personal or corporate information identifiable as yours to a third party, or make any other use of such information for any purpose which is not incidental to your specific use of this web site and the software under license to you.

You may find links to third party websites on our website provided as part of the Company’s policies or for other reasons. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of this Website by Persons under the age of 18 Years
We consider it is the responsibility of parents to monitor their children’s use of our website. Nevertheless, it is our policy not to require personal information from persons known to be under the age of 18 years or offer to send any promotional material to persons in that category.

Access to Your Information
Whatever rights you may have under law to access the information that we hold about you will be respected. You are entitled to edit or delete such information if it is inaccurate or delete it unless we are required by law to retain it or require it for legitimate business purposes.

We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.

Please note that any demand for access that is beyond the ordinary may be subject to payment of a fee to cover our costs in providing you with the information requested.

Enforcement
The Company regularly reviews its compliance with this Privacy Policy. If we receive a formal written complaint, we will contact the complaining user regarding his or her concerns and endeavor to resolve the issue. We will cooperate with the appropriate regulatory authorities including local data protection authorities to resolve any complaints regarding the transfer of personal data that cannot be resolved between the Company and the complainant.

Changes to the Policy
A preliminary draft of this Policy was posted on 19 January 2017, and updated on 27 February 2017. A subsequent revision occurred on 24 May 2018 to accord with GDPR. This Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice such as a website flag, email notification or notification popups directed to your mobile device. We will keep versions of this Privacy Policy in an archive for your review upon request.

Contacting Us
If you wish to comment on or query our privacy policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, please contact us:
Email: info@intellect-automation.com
Post: Intellect Automation International Pty Ltd, GPO Box 538, Sydney, NSW 2001, Australia

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Intellect Automation International Pty Ltd. All rights reserved. 2021